Roland Folger, Managing Director and CEO, Mercedes-Benz India launching the ‘Service on Wheels’ initiative in the luxury car segment
Roland Folger, Managing Director and CEO, Mercedes-Benz India launching the ‘Service on Wheels’ initiative in the luxury car segment
Ludhiana, July 18, 2018 (Rajinder Ahuja): India’s largest luxury car manufacturer Mercedes-Benz today announced the launch of yet another innovative customer service offering for its customers called ‘Service on Wheels’. This novel initiative comprises a service truck equipped with all tools along with professional service personnel to attend tocustomer cars, especially in Tier 2and tier 3cities where Mercedes-Benz doesn’t have a direct presence. On being notified, a mobile service truck will visit the customer’s area and carry out the inspection, repairs and service of the car, adding great value and convenience to the customers.This initiative is part of Mercedes-Benz’s hugely popular service differentiation strategy under the ‘My Mercedes, My Service’ umbrella, launched in July 2016.